Contact
Talk to us
For questions, to get started, or for support. WhatsApp is the quickest way to reach us.
Hello RadiusOne, I would like to start using RadiusOne.ISP name:Country:Hotspot, PPPoE or both:About how many customers:RouterOS version:What I use for billing today:
This message is typed for you. Fill in the blanks and press send.
Send this on WhatsAppNew to RadiusOne
Start with RadiusOne
Send us the message above. We reply on WhatsApp, check that your routers are supported, and set up your account.
Already on RadiusOne
Get support
Tell us your ISP name and what went wrong. For a login problem, add the customer's account or voucher code.
- WhatsApp and phone
- +256 702 535 926
- [email protected]
Support hours, East Africa Time
- Monday to Friday
- 8:00 to 20:00
- Saturday
- 9:00 to 17:00
- Sunday and public holidays
- Emergency technical support only
Company and privacy
Imara Systems Limited
- Address
- Nalufenya B, 900043, Jinja, Uganda
- Privacy questions
- [email protected]
Getting started
RadiusOne is onboarding a small number of ISPs in Uganda. This is how it goes, from your first message to your first sale.
Tell us about your ISP
By WhatsApp: your ISP name, country, hotspot, PPPoE or both, about how many customers, your RouterOS version, and what you use for billing today.
Compatibility check
We check your routers and setup against what RadiusOne supports, and tell you plainly if something will not work yet.
Rates and your account
We agree your rates in writing, set up your account, and help you connect your first router and create your packages.
Go live
Your customers start buying, and your wallet fills as they pay.
When something goes wrong
How soon we reply, what we treat as an emergency, and where we tell every ISP at once.
First reply
- General and technical requests
- Within 2 hours, in support hours
- Emergencies
- Within 1 hour, at any time
These are times to a first reply, not to a fix.
What counts as an emergency
- RadiusOne cannot be reached at all.
- Customers across an ISP cannot log in because of a RadiusOne failure.
- Customers cannot buy vouchers or pay invoices because payments are down.
- Withdrawals fail across the platform.
- Logins fail on several connected routers at once.
- A confirmed security breach or unauthorised access.
- A major database failure or data corruption.
Anything else is handled in support hours.
Outage notices
Outages, planned maintenance, updates and restored service are posted on the RadiusOne WhatsApp Channel, and sent to every ISP on our broadcast list. Only RadiusOne posts there, and a reply to the broadcast comes to us alone.
Who runs RadiusOne
RadiusOne is ISP billing software for internet service providers that run MikroTik routers. It is built for the way ISPs in East Africa sell: hotspot vouchers, monthly PPPoE subscriptions, voucher agents and mobile money. RadiusOne is a product of Imara Systems Limited, which operates the platform and holds its payment agreements.